Frequently Asked Questions

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Course format and pacing Self-paced lessons + optional live support

Typical pace: 2–4 hours/week Formats: video + checklists Office hours optional

Most courses are self-paced with optional live office hours for Q&A. Cohort courses include scheduled sessions and peer critiques so you can progress with a group. You’ll always keep access to your materials (unless otherwise stated for limited-time workshops).

Difficulty and prerequisites Beginner-friendly paths included

Suggested ramp: start with surface cleaning No experience required Tool list included

Beginner courses assume no experience and teach safe handling, cleaning, and basic repairs step-by-step. Intermediate/Advanced courses list the skills you should know (for example: basic adhesive use, paint thinning, or seam repair) in their descriptions, and include refreshers if needed.

Refund policy Fair use with quick resolution

Refund window: 7 days Up to 20% completion Fast support

Refunds are available within seven days of purchase if you have not completed more than 20% of the course. If you’re stuck, contact support first—we can often help you troubleshoot tools, materials, or pacing so you can continue confidently.

Certificates Proof of completion

Available after final checks Downloadable PDF Shareable link

A completion certificate is available when you finish all modules and pass checks. You can download it as a PDF and use a shareable link for portfolios or client trust. If you repeat a course later, your certificate date can be updated after you re-complete the checks.

How do I contact support? We usually reply within 1 business day

Email + phone available Phone: +1 (415) 728-9063 Hours: Mon–Fri

Use the contact options in the site footer, or call +1 (415) 728-9063 during business hours. For the fastest help, include your course name, what module you’re on, and a photo of the toy/material if relevant.

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